1. What types of furniture do you sell?
We offer a wide range of furniture, including sofas, beds, dining tables, chairs, storage solutions, and office furniture. Our designs cover modern, minimalist, and classic styles to suit different preferences.
2. Do you provide customization options?
Yes! Many of our products can be customized in terms of size, material, fabric, and color. Please contact our customer service team for more details on custom orders.
3. How long does shipping take?
Standard delivery usually takes 7–14 business days, depending on your location and product availability. For customized furniture, delivery may take 4–6 weeks. We will provide an estimated delivery date at checkout.
4. Do you offer international shipping?
Currently, we ship within [your country/region]. For international orders, please contact our team to confirm availability and shipping fees.
5. How much is the shipping fee?
Shipping fees vary depending on the product size, weight, and delivery location. Exact costs will be calculated at checkout.
6. What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Custom-made products are non-refundable unless defective. Please review our Return Policy page for full details.
7. Do you provide assembly service?
Yes, for most items, we offer optional assembly service at an additional fee. Smaller furniture items may come pre-assembled.
8. What should I do if my order arrives damaged?
If your furniture arrives damaged or with missing parts, please contact our customer support within 48 hours with photos of the issue. We will arrange a replacement or repair as quickly as possible.
9. Do your products come with a warranty?
Yes. Most of our furniture comes with a 1–2 year limited warranty, covering manufacturing defects. Warranty does not cover normal wear and tear, misuse, or improper assembly.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your delivery status online.
11. Can I cancel or change my order after placing it?
Orders can be canceled or modified within 24 hours of placement. After that, we cannot guarantee changes, especially for custom-made products.
12. How do I contact customer service?
You can reach our support team by email at skyhomews@outlook.com or via our Contact Us page. Our team is available Monday–Friday, 9:00 AM – 6:00 PM (local time).