Help Center -

Welcome to the SkyHome WholeSale Help Center 👋
Here you will find answers to the most common questions about shopping on skyhomews.com. If you cannot find the information you need, our customer service team is always here to help.

📧 Contact us anytime at: skyhomews@outlook.com

📦 Orders & Payments

Q: How do I place an order?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.

Q: How will I know if my order is confirmed?
A: After placing your order, you will receive an order confirmation email. Once shipped, you will receive a shipping confirmation email with tracking details.

🚚 Delivery & Shipping

Q: How long does shipping take?
A:

United States: 3–7 business days (free standard shipping).
Europe: About 8 business days.
Other regions: Delivery time and costs vary depending on location.

Q: Do you ship internationally?
A: Yes, we ship to selected countries. Customs duties and import fees (if any) are the responsibility of the customer.

Q: Can I track my order?
A: Yes, tracking information will be provided in your shipping confirmation email.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day money-back guarantee. Purchases can be returned free of charge.

Q: How do I request a return?
A: Please email skyhomews@outlook.com with your order details, and our customer service team will assist you.

Q: When will I receive my refund?
A: Refunds are typically processed within 5–10 business days after we receive your returned item.

🪑 Product Information

Q: Are your products covered by warranty?
A: Some furniture items come with a manufacturer’s warranty. Please check the product page or contact our support team for details.

Q: What if my item arrives damaged?
A: Please contact us immediately with photos of the damaged product, and we will arrange a replacement or refund.

🔐 Privacy & Security

Q: How do you protect my personal information?
A: We use industry-standard security measures. For details, please see our full Privacy Policy.

Q: Will my information be shared?
A: We do not sell your personal data. Information is only shared with trusted partners (such as payment processors and shipping providers).