At SkyHome EWS, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day money-back guarantee.
100% Money-Back Guarantee
- Our return policy lasts 14 days from the date of delivery.
- Purchases made online can be returned free of charge online.
- To initiate a return, please contact our customer service team at support@skyhomeews.com.
Please note: Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company (it may take time before your refund is officially posted).
- Contact your bank (there is often some processing delay).
If you’ve done all of this and still have not received your refund, please email us at support@skyhomeews.com.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at support@skyhomeews.com for instructions.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the gift was shipped to the gift giver, the refund will be issued to the gift giver.
Shipping & Delivery
- Processing Time: Orders are typically processed within 6–12 hours. Once shipped, you will receive a confirmation email with tracking information.
- Shipping Fees & Timing:
- Free standard shipping within the United States (delivery in 3–7 business days).
- Delivery within 8 business days to most European countries.
Return Instructions
- Place the item in its original packaging with the receipt.
- Send the package to the return address provided by our customer service team.
- For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions related to refunds, returns, or exchanges, please reach us at:
📧 support@skyhomeews.com
🌐 skyhomeews.com